OUR LIFETIME WARRANTY
ALL dice are protected under Misty Mountain Gaming’s LIFETIME WARRANTY.
Acrylic and Resin Dice Sets: In the event that you break or chip your resin and acrylic dice, then congratulations! You are in the .1% of players who are able to do this and we highly recommend you converse with your DM on your strength check.
But seriously though, in the event this DOES actually happen, we will send you a new die.
Metal Dice Sets: OK, we REALLY suggest you converse with your DM on your strength check and/or consider entering in the World’s Strongest Man competition if you are able to break these solid metal dice…
If you do experience any problems with your metal dice it will more than likely be the wearing of the enamel. If your enamel starts to experience a heavy wear, we will replace your die. But don’t worry, this can take years before this happens.
Stone and Glass Dice Sets: This is where our warranty helps you the most! These sets (while sturdy enough to hold up during normal play) may be damaged by accident. If your dice ever chip or break, we will send you a new die. Please note that this does not cover cracks that may happen internally. We do hope that if you are willing to invest in a stone set that you are also willing to purchase a proper padded rolling tray, as rolling these dice in an appropriate surface can greatly reduce chances of breakage.
Wait times on replacement stone dice are substantially longer than other dice and can take up to 2-3 months to fulfill a replacement dice order. In the event that your dice DO break IN HALF...don’t panic! A new dice will be on the way shortly. In the meantime, you can apply take some super glue to BOTH sides on the broken dice and hold together for 1 minute. Please wait at least 24 hours before rolling your dice again. This way you can use your broken die while you wait for your replacement.
Frequently asked questions:
How do I get my replacement dice?
After your replacement dice request has been approved you will have the choice of being invoiced then or later when the die is finished in order to cover shipping costs. We charge a flat rate of $5 to anywhere in the U.S., $10 to Canada, and $20 internationally. We are hoping to be able to offer these rates for Canada and all other countries at a lower price in the future.
If you have experienced in issue with your dice and would like to place an order for a replacement, please email us at firstname.lastname@example.org
- Your name
- Several photos of the broken die/dice.
- Proof that this is a Misty Mountain Gaming dice set (a receipt of purchase or MMG logo-ed case or bag will do- we send these out with each dice set)
What if I break my dice more than once or break multiple dice?
We offer a ONE TIME no questions asked free replacement on one set of dice. Every time after that, everything has to be run by and approved by both the brand manager and owner of MMG. We do this to help prevent customers from trying to abuse the system. Yes, a few bad eggs can really ruin it for everyone else! We also do this in order to hopefully contain the chaos of broken dice mishaps. We love being able to offer the lifetime warranty but hope that our customers are still being careful while rolling their dice.
How should I store my dice to prevent wear?Stone and Wood Dice Sets: We recommend that stone dice be kept in a padded or secure case where the dice are unable to rub against each other. This helps prevent not only chips and breaks, but also scratches.
Metal Dice Sets: We send out padded metal dice tins with all of our metal dice sets as a free gift. Even though metal dice are extremely durable, they can scratch over time. Keeping them secure in our metal cases will help prevent this from happening.
Acrylic and Resin Dice Sets: If you are one of those weirdos who don’t just toss all of your plastic dice in a giant Crown Royal bag and insist on keeping your dice cradled and protected, we offer our metal dice tin at only $4.99. You can purchase one here.