Frequently Asked Questions

 

Frequently Asked Questions

How long have you been in business?

Misty Mountain Gaming has been in business since May 2018! We are excited to continue growing and can not do it without our satisfied customers!

What materials are your dice made from?

We offer a wide variety of dice not only in size and color, but in materials as well! Even though we are widely known for our metal dice, we also offer dice made of acrylic, resin, glass and gemstone!

Where are your products made?

We manufacture our products in a variety of places around the world including the United States, China, India, and Mexico. Misty Mountain Gaming is a leading dice manufacturer and consistently works to bring new and interesting gaming products to market which includes bringing beautiful handmade leather  products made by our dear friend's family-owned factory in Mexico.

Are your products unique and exclusive to your dice company?

Misty Mountain Gaming is known for bringing intricate and unique designs to their products. Many of our dice sets have been designed by our MMG design team- including but not limited to the owner and founder, staff members, content creators and more! These particular dice sets are only available through Misty Mountain Gaming or a Misty Mountain Gaming retailer.

Other than dice, what do we offer?

We believe quality doesn’t stop at just dice! We also offer leather sporran bags, dice trays, dice bags, LED gaming mats, jewelry, D&D minis and more!

How do I place an order?

Order placement is fast and easy.

  • Choose the products that you want to buy and add them to the cart.
  • After you finish adding your items to your cart, proceed to the checkout page by clicking this button. 

 

dice shop

  • On the checkout page, you have to select the payment mode and then enter the contact as well as shipping details.
  • After that, click on the Continue to Shipping button and enter the billing details to place the order. 

How fast do you deliver my product?

The overall duration for the delivery depends on your location, however, local order within the USA takes 3-5 days. Similarly, International orders can take up to 2-3 weeks. 

What are the expected delivery charges?

You’ll be glad to learn that now we’re offering free shipping for ALL USA domestic orders - Free shipping to Canada over $75 and free international shipping over $125. 

Do we ship internationally?

Yes! We do offer worldwide shipping on all of our products, just make sure to enter the right and details for your shipping address. *MISTY MOUNTAIN GAMING IS NOT RESPONSIBLE FOR PAYING ANY CUSTOMS COSTS*

Can I send them as a gift?

Yes! When it comes time to enter a shipping address, please include the address of your loved one in order to get them their awesome gift. They will receive the gift as described in the product description (No gift wrapping option is available at this time).

Why is my order late?

One of our top priorities is to deliver you order within promised delivery timelines. If your order goes past this, please reach out to us so we can resolve this issue for you in a timely manner and make sure everything is on track.

I’ve received a faulty/damaged or wrong product, Can I make a return request?

Yes, we offer a 30-days return/exchange policy for all of our orders. 

Note: Shipping costs for returns are payable by the customers if there was nothing wrong with the order.

 

Can I get a refund?

Yes, you can make a request for a refund or exchange and it will be issued once we’re done with reviewing your request and item’s condition. (Customer is responsible for return shipping)

 

What are available payment methods at Misty Mountain Gaming?

American Express, MasterCard, PayPal, Discover and Visa are available payment methods at Misty Mountain Gaming. 

Is your information safe with Misty Mountain Gaming?

Absolutely, our website uses SSL encryption technology to ensure maximum security and protection while you’re making your transactions. 

How do I get in touch with your team?

Reach us by email here at customerservice@mistymountaingaming.com and we will reply as soon as possible (most often within 24 hours). We are also available on Instagram, X, and Facebook.